Driving Licence & Age
Drivers should provide a valid national or international driver’s license held at least two years and minimum 21 years age for groups Economy to Wagon, 25 years of age and minimum 3 years of driver’s licence for groups Standard and higher, 28+ years of age for groups Luxury or higher. If you are over 75 years old please inform us, age restrictions may apply in certain locations.

Minimum Rental Period
Minimum rental is 24 hours. Any rental period less than 24 hours also requires a whole day rate.

Rates Include/Rates Exclude
Rates include : Unlimited kilometer, Third Party Insurance (Up to legal limits), Collision Damage Waiver (CDW), Theft Insurance, VAT 18 %, local taxes, oil, maintenance, 24 hours road assistance. Special rates and terms may apply for long term rentals (minimum 30 days) Rates Exclude : Fuel, Personal insurance (PAI), one way rental fees (where applicable), optional extras ( additional drivers, infant/child seat, special equipment, optional insurances), parking fees, highway tolls, delivery & collection out of office city/airport limits, CDW excess when the damage is renter’s fault depending on traffic report.

Payment & Deposit Requirements
You pay 20% of total rate at the time of booking and the rest at car pick up. If your arrival date is less than 3 days at the time of booking full payment may be required. Major credit cards Visa/Mastercard, cash, travelers cheques are accepted for payment.
Important Note : Online payment will be charged in Euro and if payed by credit card the balance at pick up will be charged in Turkish Lira from the exchange currency selling rate at the date the card is charged. Your bank may use the buying exchange rate to reconvert it in to your own currency in your credit card statement. Thus, you may see a little difference in your statement. Also some banks may charge a small fee for international transactions. For clients who want to avoid currency exchange rate differences, we suggest to pay balances cash. It is required to leave a deposit to cover the insurance excess amounts (where applicable), fuel extended rentals, traffic fines. To do so, a valid credit card in the name of the lead driver, must be provided upon collection of the car or cash deposit minimum 300.00 Euro (where applicable) as a form of deposit.

Insurance Types
Third Party Insurance :
Covers the damages caused by the renter to other vehicles, people, property, in legal limits defined by Government of Turkey

Theft Insurance :
Covers the car when it is stolen. The customer may be responsible for paying rental fee up to the date the car founded. This limit is 30 days (where applicable). If the car is not founded at the end of this limit, the customer does not pay any rental fee for further days when the police is informed at the time of theft.

HTW Insurance :
In some locations, it may be available instead of Super CDW insurance to cover headlight and windscreen breakage, tyre punctures.

Personal Accident Insurance :
Covers the personal injuries caused by traffic accident to the renter while driving in the limits of the rental car’s insurance policy. Non-Turkish citizens usually do not need that insurance as their personal health insurance or travel insurance may cover the personal injuries.

Important Note :
Insurances are void if driver is under the influence of alcohol, drugs, had passed the legal speed limits, the traffic report is not obtained from the police, damaged car and traffic report not returned to the nearest Ella Rent a  Car office in 48 hours. Insurance also does not cover the damages due to the misuse of the car and damages caused by gross negligence.

Additional Drivers
Rental cars may be driven by maximum 2 additional drivers apart from main driver. Charges often apply for additional drivers which may be bought at the time of reservation. Additional drivers should meet age and licence requirements at the time of rental, also should be registered in the rental agreement. If any accident occurs while non-registered driver is driving the rental car insurance will be void.

Infant/Child/Booster seats/Snow Chains
Up on request at the time of booking infant/child/booster seats are available at an additional cost up to 3.00 Euro per day depending on the number of rental days.

Delayed Return/Early Return
Delayed Return : For each hour the charge is 1/3 of daily rate. If it’s more than 3 hours then it will be counted as an extra day.

Early Return : There are no refunds given for vehicles returned before the specified return date/time written in the rental agreement.

Condition of Vehicle
Vehicle should be returned at the same condition it is rented. If a special cleaning is required it may be charged at return.

Fuel Policy
Vehicles are not provided full tank, so client should return the car as it is rented. If the car is returned with more fuel than at pick up, there will be no refund. However client may request pre-paid full tank at the time of booking.

Traffic Fines
Legal responsibilities resulting from traffic violations incurred during the rental period must be payed by renter.

Cancellation Policy
Client may cancel according to our cancellation policy and may get refund. Our cancellation policy :
– In the unfortunate event that you have to cancel your rental, Ella rent a Car will levy a charge for the cancellation of your booking prior to your collection date (see below).
– No refunds will be given for rentals ended early, for late collections, for no shows or for cancellations made after the rental start date. All cancellations must be made in writing, mailed to reservations@ellarentacar.com.
– Cancellation charges are:
7 or more days before start date, € 25.
6-3 days before start date 30%
2-0 days before start date 50%